Buying with Autodesk Buying with Autodesk

Help with buying

Find answers to your questions about buying with Autodesk.

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Shopping and delivery

You will receive information about access, download, and activation by email. In most cases, your products are available in your account shortly after purchase. If you don't receive the confirmation or fulfillment email messages within 24 hours of placing your order, check your spam folder or contact support for assistance.

  • Order confirmation email. Contains your order number. Print or save this message as a record of your purchase.

    (In some cases, you may receive a second email.)

The following troubleshooting tips help eliminate errors you may encounter during checkout:

  • Place separate orders: You may get an error if you combine different product license types or terms in the same order. Place separate orders for each product type or subscription term.
  • Restart your browser: Closing and restarting your web browser may solve issues with web-based applications.
  • Clear cache and browsing data: Data from previous visits can cause problems when you order.
  • Try a different browser: If other troubleshooting options don't work, try using another web browser.

Ordering assistance

If you're having trouble placing your order online, contact our Customer Care specialists for help with the following:

  • Placing an order
  • Selecting the software you need
  • Understanding subscription options
  • Accessing your software and services after purchase

Autodesk software allows activation as a free trial for a limited number of days for trial purposes. Follow the instructions below to convert your trial to a paid license without the need to download or install additional software:

  1. Launch your trial software and click Subscribe Now on the trial screen or purchase online at https://www.autodesk.eu/products.
  2. Enter the same Autodesk ID/email address and password combination you used to sign in to your trial and follow the on-screen instructions to complete your order.
  3. Click the arrow next to the product name in Products & Services to expand the product details and view activation information.
  4. Use your Autodesk account credentials (i.e. email and password) to sign in. For more information, refer to: Access with Autodesk ID-based subscription (sign in)
  5. Restart your software.

Payment

You can pay with credit cards, PayPal, direct debit, iDEAL, Sofort or Giropay. The Autodesk Sales Team can assist with purchase orders globally.

We also offer financing payment solutions:

Autodesk Authorized Resellers may offer similar payment solutions:

  • For an existing subscription
    Log into your Autodesk Account at manage.autodesk.com.
    There are two places you can manage your payment methods.
    1. Under Billing and Orders, click on Subscriptions and Contracts.
      • From the list of software, click on the subscription associated with the bank card you want to change.
      • In the individual subscription view, click Edit under your payment info.
      • In this view, you can edit the billing address and expiration date.  If the card number has changed, add the card as a new card.
      • If you want to add a new card or change to a new payment such as Paypal or direct debit, click Change Payment Method.
    2. Under Billing and Orders, click on Payment Methods
      • Here you can see all your payment methods in one place and make changes across subscriptions.  You can edit, delete or change the payment method associated with each subscription.
  • For a new subscription
    • For a new subscription, you can use a payment method already saved in your account or you can add a new card or payment method as part of the checkout process.
    • If you're not sure whether the information for an existing card is current, re-enter it as a new card.
  • If you purchased through a sales representative
    • Log in to order lookup page
    • Using your order ID, click on Manage Renewal
    • Edit payment information

Here are some items to check if you encounter payment errors during the check out process::

  • Card number and expiration date: For security reasons, you cannot view or edit new or existing card information after you enter it during check out. You can try entering the card information again as a new payment method by selecting Add Card. Verify that the card number and expiration date are correct.
  • Name and billing address: Verify that the name and billing address match the address on record with your payment provider. You can review and edit these items in the cart.
  • Purchase limits: Some banks place a limit on how much you can spend on an individual purchase or in a single day. Even if you have funds available, your bank may not authorize the charge. Call your bank and ask them to authorize the charge or get information about their online purchase policies.
  • Credit card authentication: When saving your credit card details, you may be required by your bank to validate your identity as an additional security measure. If you have trouble with the Two-Factor Authentication process, please verify your card details and try to go through the process again.

    • You may also try with a different card or choose a different payment method. If the issue persists, contact your bank.

  • Payment error upon renewal: If you encounter a payment error on your renewal please either edit you current payment method or add a new payment method according to the directions under "Changing a Bank Card".

We process charges for your order as soon as our systems can complete the order and make your software or services available online. Processing typically takes a few minutes but can take up to 24 hours. Check with your payment provider for information about when charges will post to your account.

Purchases made within the European (EU) English Autodesk Store ‘https://www.autodesk.eu/’ and any other EU country specific site

Autodesk delivers electronic sales from the Republic of Ireland. Autodesk is legally required to charge you Value Added Tax (VAT) according to the calculations you see during your purchase from the European Autodesk Store. This VAT may not be shown as a separate charge during checkout and may instead be included in the product price (VAT inclusive pricing).

How we calculate VAT: All customers are charged VAT for their country of residence at the applicable standard domestic rate.

VAT exemptions:Companies located outside the Republic of Ireland who enter a VAT number that can be validated during purchase are not charged VAT and must self-account for VAT in accordance with EU VAT law. All companies located in the Republic of Ireland, even those with a valid VAT ID, are charged Republic of Ireland VAT. If your VAT ID cannot be validated, you can proceed with your purchase and may be able to apply for reimbursement with your local VAT authorities.

Check the validity of your VAT ID and read more about VAT rules at the European Commission Taxation and Customs Union website.

Tax exempt customers: We cannot process tax exempt orders online at this time. Visit the Reseller Center to locate an Autodesk Authorized Reseller near you.

Returns and refunds

Subscription orders placed directly with Autodesk

To receive a full refund for a monthly subscription, you must return it within 15 days of the initial purchase or renewal date.

For a refund on maintenance plans and annual or 3-year subscriptions, you must initiate the return within 30 days of the purchase or renewal date.

This policy applies only to purchases and renewals of subscriptions and maintenance plans purchased directly from Autodesk. This policy doesn’t apply to any other products, services, or offerings. Examples of offerings to which the policy doesn’t apply include, but aren’t limited to, the following: consulting services, platform subscriptions (such as Autodesk Forge), extra territory rights, cloud credits, and membership or similar fees.

Visit the returns and refunds page to contact us and request a refund. Specify your preferred contact option and your order information to help us issue your refund quickly.

Orders placed with a retailer or Autodesk reseller

Return policies for subscription and subscription renewal charges from third-party retailers or authorized Autodesk resellers can vary. Contact your seller directly for information about return policies. You can find this information in Autodesk Account

For a refund on Flex token orders, you must initiate the return within 30 days of the purchase date.

Online Renewal

For details about terms and conditions for your renewed subscription, see Terms and Conditions.

Your reseller stays the same unless you choose a new reseller.

If you have a manual-renewal subscription, Autodesk sends you an email with a link you can use to renew online. You can also renew your subscription from Autodesk Account, through your reseller, or through an Autodesk sales representative.

To change products, number of seats, contract terms, or other subscription terms, you must purchase a new subscription. You can purchase a new subscription online from Autodesk, an Autodesk sales representative, or an authorized reseller. Your Autodesk Account shows the new subscription separately.

You should receive a confirmation email within 24 hours after you place your order. If you don't receive a confirmation email, check your Spam and Junk folders. If you still don’t find a confirmation email, contact Autodesk Support for assistance.

If your subscription is active when you renew, your benefits continue uninterrupted. If your subscription expires before you renew, subscription benefits resume as soon as Autodesk processes the renewal. However, your Autodesk Account may not show the renewal for up to three days.

You can change resellers for a manual-renewal subscription. (Digital River is the reseller for all auto-renew subscriptions.) To change resellers, contact Autodesk Support. To find an Autodesk reseller that best suits your needs, visit Autodesk Authorized Partners.

To find out the status of your order, see Look Up Your Order.

Digital River will charge your payment method when Autodesk completes the order and your software or services are available online.

Your credit card shows DRI*Autodesk, Inc. as the vendor.

For a manual-renew subscription, see Look Up Your Order to find your order or get a copy of your invoice.