Help with buying
Find answers to your questions about buying with Autodesk.
Shopping and delivery
An Autodesk Account is required to complete an order. If you have an existing Autodesk Account, we recommend that you use the email address and password for that account. All correspondence about your order, subscription benefits, and future product releases are sent to the email address associated with your Autodesk Account.
- To sign in to an existing account: Enter your Autodesk Account email address and password. Click Forgot to reset your password.
- To create an account: Enter an email address and password during ordering. The billing information you enter is used for your profile. Visit accounts.autodesk.com to edit your profile after placing an order.
- To create a password: Enter a password with a minimum of 8 characters that contains at least one letter and one number. The password also must contain at least 3 unique characters.
About administrator accounts
The account you enter during purchase of a software subscription becomes the administrator account. Administrators have the option of using the software or assigning access to another user after purchase. See Managing Users & Permissions for more information.
Here's some guidance on which account sign-in information to use during ordering:
- Purchaser is the user: If you subscribe to Autodesk software and intend to use it yourself, use or create a personal account during purchase.
- Purchaser is not the user: Use or create an administrator account to purchase and manage all the subscription software for your organization. You can invite users and assign products to them, or your users can visit accounts.autodesk.com and create personal accounts without buying software. You can then use the user email accounts to grant access to download and use the software.
You will receive information about access, download, and activation by email. In most cases, your products are available in your account shortly after purchase. If you don't receive the confirmation or fulfillment email messages within 24 hours of placing your order, check your spam folder or contact support for assistance.
- Order confirmation email. Contains your order number. Print or save this message as a record of your purchase.
(In some cases, you may receive a second email.)
The following troubleshooting tips help eliminate errors you may encounter during checkout:
- Place separate orders: You may get an error if you combine different product license types or terms in the same order. Place separate orders for each product type or subscription term.
- Restart your browser: Closing and restarting your web browser may solve issues with web-based applications.
- Clear cache and browsing data: Data from previous visits can cause problems when you order.
- Try a different browser: If other troubleshooting options don't work, try using another web browser.
Ordering assistance
If you're having trouble placing your order online, contact our Customer Care specialists for help with the following:
- Placing an order
- Selecting the software you need
- Understanding subscription options
- Accessing your software and services after purchase
Autodesk software allows activation as a free trial for a limited number of days for trial purposes. Follow the instructions below to convert your trial to a paid license without the need to download or install additional software:
- Launch your trial software and click Subscribe Now on the trial screen or purchase online at https://www.autodesk.eu/products.
- Enter the same Autodesk ID/email address and password combination you used to sign in to your trial and follow the on-screen instructions to complete your order.
- Click the arrow next to the product name in Products & Services to expand the product details and view activation information.
- Use your Autodesk account credentials (i.e. email and password) to sign in. For more information, refer to: Access with Autodesk ID-based subscription (sign in)
- Restart your software.
Payment
- For an existing subscription
- Log into your Autodesk Account at manage.autodesk.com.
- Under Billings and Orders, click on Subscriptions and Contracts. From the list of software, click on the subscription associated with the bank card you want to change.
- In the individual subscription view, click Edit (next to Payment).
- In the Change Payment Method view, you can edit the billing address.
- If the card number or expiry date has changed, add the card as a new card.
- You can also use the dropdown in ‘Select a card’ to choose any card saved in your account as payment method.
- For a new subscription
- For a new subscription, you can use a payment method already saved in your account or you can add a new card or payment method as part of the checkout process.
- If you're not sure whether the information for an existing card is current, re-enter it as a new card.
- If you purchased through a sales representative
- Log in to order lookup page
- Using your order ID, click on Manage Renewal
- Edit payment information
- Deleting a bank card
- Currently, you can’t delete a bank card from your account.
Here are some items to check if you encounter payment errors:
- Card number and expiration date: For security reasons, you cannot view or edit new or existing card information after you enter it. You can try entering the card information again as a new payment method by selecting Add Card. Verify that the card number and expiration date are correct.
- Name and billing address: Verify that the name and billing address match the address on record with your payment provider. You can review and edit these items in the cart.
- Purchase limits: Some banks place a limit on how much you can spend on an individual purchase or in a single day. Even if you have funds available, your bank may not authorize the charge. Call your bank and ask them to authorize the charge or get information about their online purchase policies.
- Credit card authentication: When saving your credit card details, you may be required by your bank to validate your identity as an additional security measure. If you have trouble with the Two-Factor Authentication process, please verify your card details and try to go through the process again.
You may also try with a different card or choose a different payment method. If the issue persists, contact your bank.
We process charges for your order as soon as our systems can complete the order and make your software or services available online. Processing typically takes a few minutes but can take up to 24 hours. Check with your payment provider for information about when charges will post to your account.
Returns and refunds
Subscription orders placed directly with Autodesk
To receive a full refund for a monthly subscription, you must return it within 15 days of the initial purchase or renewal date.
For a refund on maintenance plans and annual or 3-year subscriptions, you must initiate the return within 30 days of the purchase or renewal date.
This policy applies only to purchases and renewals of subscriptions and maintenance plans purchased directly from Autodesk. This policy doesn’t apply to any other products, services, or offerings. Examples of offerings to which the policy doesn’t apply include, but aren’t limited to, the following: consulting services, platform subscriptions (such as Autodesk Forge), extra territory rights, cloud credits, and membership or similar fees.
Visit the returns and refunds page to contact us and request a refund. Specify your preferred contact option and your order information to help us issue your refund quickly.
Orders placed with a retailer or Autodesk reseller
Return policies for subscription and subscription renewal charges from third-party retailers or authorized Autodesk resellers can vary. Contact your seller directly for information about return policies. You can find this information in Autodesk Account
For a refund on Flex token orders, you must initiate the return within 30 days of the purchase date.
Online Renewal
For details about terms and conditions for your renewed subscription, see Terms and Conditions.
Your reseller stays the same unless you choose a new reseller.
If you have a manual-renewal subscription, Autodesk sends you an email with a link you can use to renew online. You can also renew your subscription from Autodesk Account, through your reseller, or through an Autodesk sales representative.
To change products, number of seats, contract terms, or other subscription terms, you must purchase a new subscription. You can purchase a new subscription online from Autodesk, an Autodesk sales representative, or an authorized reseller. Your Autodesk Account shows the new subscription separately.
You should receive a confirmation email within 24 hours after you place your order. If you don't receive a confirmation email, check your Spam and Junk folders. If you still don’t find a confirmation email, contact Autodesk Support for assistance.
If your subscription is active when you renew, your benefits continue uninterrupted. If your subscription expires before you renew, subscription benefits resume as soon as Autodesk processes the renewal. However, your Autodesk Account may not show the renewal for up to three days.
You can change resellers for a manual-renewal subscription. (Digital River is the reseller for all auto-renew subscriptions.) To change resellers, contact Autodesk Support. To find an Autodesk reseller that best suits your needs, visit Autodesk Authorized Partners.
To find out the status of your order, see Look Up Your Order.
Digital River will charge your payment method when Autodesk completes the order and your software or services are available online.
Your credit card shows DRI*Autodesk, Inc. as the vendor.
For a manual-renew subscription, see Look Up Your Order to find your order or get a copy of your invoice.
