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Help

Product Information

Adding software & services to your cart.

The Autodesk Store offers software subscriptions for the most recent versions of our software. You can also purchase subscription services and technical support agreements.

To add software and services to your shopping cart:

  1. Select your software from the Autodesk Store. Click a software title to view licensing options.
  2. Select a license type. Most products are available only by subscription. You choose the renewal term and how you are billed.
  3. Select license terms and support level. The Autodesk Store offers downloads only. You cannot order physical media from the Autodesk Store.
  4. Click Add to Cart to add the software and options to your cart. To continue shopping, click Continue Shopping.
  5. Click Proceed to Secure Checkout when you finish shopping.

I have questions about a product.

You can visit our Products Center or locate an Autodesk Authorized Reseller.

Is your complete product line available on the Autodesk Store?

No. The Autodesk Store carries most Autodesk products, but some products and services are not available online.

Software downloads are available for the latest releases.

See our product list for details about all our available products.

Do you offer volume discounts or special pricing?

We currently offer no volume discounts. The price on the Autodesk Store is the sale price. Any specials or promotions appear on the product pages and show up in your shopping cart.

Subscription Information

What are the benefits of subscribing to Autodesk products?

  • Increase productivity with the latest product versions and updates
  • Respond to changing business needs by easily scaling your software tools
  • Pay only for what you need when you need it, and avoid a large, upfront investment
  • Resolve issues and keep projects on track with direct help from product support specialists
  • Easily bill clients and projects for software subscription costs

Learn more here.

What is subscription with Auto-Renewal?

With a subscription, you can license Autodesk desktop software on a term basis. This helps you meet a variety of business and budget considerations, such as finite projects and hiring temporary staff. Subscriptions also include benefits such as technical support, access to the latest software and product enhancements, and, in some cases, access to select cloud services.

Subscriptions from the Autodesk Store renew automatically. You will receive renewal notifications 45, 30, and 4 days prior to expiration with renewal instructions.

Subscription includes:

  • The latest software release, previous versions and updates
  • Technical support and e-learning, including subscriber exclusive newsletters
  • Access to use select cloud services
  • Global Use Rights

Learn more here.

How do I update the credit card associated with the auto-renewal of my subscription?

To update credit-card information for auto-renew subscription, click here and enter the email address and password for your order. If you do not know your password, you can click here to retrieve it. On the Payment Information page, click Edit, and update your credit-card information. Click Submit to save the information.

For assistance, please contact Customer Service. For security, never send your credit card number by email.

How do I cancel my subscription?

To cancel your subscription before it renews:

  1. Click here to look up your order.
  2. Locate your order and click Manage Auto-Renewal Plan. If prompted, enter the email address associated with your order and your password.
  3. In the Auto Renewal Plan Status section, select the option to cancel your automatic renewal.

Note: You can access your subscription products for the full period you paid for, even if you cancel auto-renew.

Cancelling auto-renew means that your subscription will not be renewed at the end of your subscription term. After you cancel auto-renew, access to your subscription will terminate at the end of your current subscription term.

Cloud Credits

What are cloud credits?

Learn more about cloud credits here.
Technical Product Support

What support do I get with my purchase?

Most products purchased from the Autodesk Store come with 90 days of free web installation and configuration support from Autodesk. The 90 days begins on the date you register.

You will receive an email that explains the support offerings and activation information. (The email goes to the address provided at the time of your order.) Support offerings for other products are on the Detail page of the product and in your order confirmation email.

For technical questions or support options other than what the initial support offers, please contact Autodesk Support or your local Autodesk Authorized Reseller.

What service packs and downloads are available for my product?

Keep your Autodesk products current with the latest service packs, updates, and other maintenance releases. See our Download Center for more information.

What are the system requirements for my products?

You can find the relevant system requirements on each product page.

For details regarding operating system compatibility with current and past products, please visit our Knowledge Network.

Look Up Your Order Product Download

What should I do before I download?

Before you download your software, please check the settings of any of these products to ensure they do not interfere with the download:

  • Firewalls—These stop downloads from non-approved sites.
  • Anti-Virus programs—These try to stop or scan a download. It can corrupt or damage the download.
  • Download monitors—Programs such as GoZilla!™ and NetZip are not compatible with our server and sometimes block or stop downloads.
  • Screen savers—In some instances, screen savers interfere with the download. If a screen saver starts during a download, temporarily disable it until the download is complete.

How do I download?

You can access your product from a fulfillment email that you receive within 24-48 hours after you place your order.

  1. Sign in to your Autodesk Account at manage.autodesk.com.
  2. In Products & Services, locate the software you wish to download. Click the arrow next to the product name to expand the product Details tray.
  3. Click Downloads.
  4. In the Download pop-up window, select Version, Platform, and Language to see available download options.

Where do I download the file?

You can download the file anywhere, but be sure to note its location and the name of the file. To make it easier to find, we recommend that you download the file to your desktop.

Note: Do not rename the file you download. Name changes can cause installation problems.

What will happen when I download?

Once the download starts, a status bar indicates the time remaining. To pause and resume the download, click Pause/Play on the right side of the status bar.

What if the download stops before it completes?

If your download stops or is interrupted before it is complete, press Begin Download again. The download should resume where it stopped.

I do not have a download button on my order.

You may not see a download button on your order for the following reasons:

  • You have reached the maximum number of allowable downloads.
  • Your download period has expired, which occurs 30 days after you place your order.

If you believe you should have access to a download or are trying to download 30 days after you place your order, please contact us for assistance.

How do I re-download software that I have already purchased?

To re-download software within 30 days after your purchase, log into your Order History page and click Begin Download.

Look Up Your Order

Is downloading the same as installing?

No. Downloading is a simple file transfer. Installing is unpacking and loading software onto your computer. The Autodesk installer walks you through installation after you successfully download the file. For details about installation, please see Installation and Activation.

Installation & Activation

Product Installation Videos

How do I install my product?

For help installing your software, see the video tutorials, discussion groups, and other resources at Download & Install.

Where can I find the file I downloaded?

The Save As dialog box shows where your download is being saved. (If you know the file name, you can search for it on your computer.)

Note: Do not rename the file you download. Name changes can cause installation problems.

I need to re-install software I purchased as a download.

First, re-download the file from your Order History page. Either go to your Order History in the Autodesk Store, or retrieve the link from your Order Confirmation email and click Begin Download. Once you download the file, browse to the location of the file, and double-click it to start the installation.

How do I convert my software trial into a subscription?

You must first purchase a subscription for the software. You can use the product page on the Autodesk Store, or press Buy in the pop-up that appears when you open your trial.

You then enter your serial number and product key, which are available on your Autodesk Account page. To find your serial number and product key, sign in, and click Management. Click the arrow next to your purchased product to display the license information.

Follow these instructions to convert your software trial.

How do I get my serial number?

Your product serial number and product key are in your Autodesk Account. Click here for instructions.

Look Up Your Order

My serial number is not working.

If your serial number does not work, make sure you entered the number correctly. It is easiest to copy and paste your serial number. (You can find them in your order fulfillment email or your Order Details page.)

When you register and activate your product, make sure you enter the correct product name, version (year of release), and type of license.

Look Up Your Order

Order Information

What is my order status?

Click here to find your order.

What payment methods do you accept?

We accept Visa, MasterCard, American Express, and PayPal. You can safely enter your entire credit card number on our secure server, which encrypts all submitted information.

Can I order without a credit card?

In addition to credit cards, we accept PayPal.

How do I update the credit card associated with the auto-renew of my subscription or Cloud Service Subscription?

To update the credit card number or expiration date for your auto-renew subscription, click here. Enter the email address and password associated with your order. If you do not know your password, click here to retrieve it. Log in to the Payment Information page, click Edit, and update your credit card information. Click Submit to save your changes.

If you need assistance, see Contact Support. For security, never send your credit card number by email.

When will my credit card be charged?

If you purchase downloadable products, your credit card is charged when you make your purchase.

How will the charge show up on my credit card?

The charge for your order appears on your credit card as DRI*Autodesk, Inc.

I need a copy of my invoice.

Click here to find your order.

What name and address should I enter in the billing information screen?

You must enter your name and address exactly as it appears on your credit card statement.

Should I put spaces or dashes in the Credit Card number?

No. Your card number should be entered as a continuous string of numbers.

Why are you not accepting my credit card?

There are many reasons for a failed credit card transaction. Your card may have expired or reached its limit. A system on either our end or your bank's end may have encountered a machine error. If you have problems, see Contact Support. Please be ready to provide any error message numbers you received and the order number from the shopping cart.

I did not receive a confirmation email.

There may be an issue with spam, bulk, or junk mail folders. These are common applications and services and how to remedy the issue.


INTERNET SERVICE PROVIDERS (ISPS)

Some email providers filter messages based on content, subject line, or the sender's address and may put the email into the spam, bulk, or junk mail folder. Please make sure @digitalriver.com and @autodesk.com are on your approved-sender list or whitelist, and they are in your address book. ISPs often do not provide notice of such filters, so be sure you inform your ISP that you want to receive our email.

SPAM BLOCKERS/FILTERS AND EMAIL SOFTWARE

If you recently installed a new email software or a new program to reduce the amount of junk mail, check the settings. The defaults are often more restrictive than you want. Below is some guidance to get you started, and help future messages reach your Inbox.

  • AOL

    Check your Spam folder. If you find our email there, select the message and click This Is Not Spam.

    To avoid accidentally filtering our messages:

    1. Click Mail in the toolbar at the top of your AOL window.
    2. Select Block Unwanted Mail.
    3. Click Custom Sender List.
    4. Select Allow Only The Senders And Domains Listed Below.
    5. Enter this domain @digitalriver.com and @autodesk.com.
    6. Click Save.
  • HOTMAIL

    Check your Junk Email folder. If you find our email there, select the message and click Not Junk. This helps future messages reach your Inbox.

    To avoid accidentally filtering our future messages:

    1. Click Mail, and then click Options (next to the Help link).
    2. Click Junk Email Protection.
    3. Click Safe List.
    4. Enter the domains @digitalriver.com and @autodesk.com.
    5. Click Add.
  • YAHOO

    Check your Bulk Mail folder. If you find our email there, select the message, and click Not Spam.

  • GMAIL

    Please check your Spam folder. If you find our email there, select the message and click Not Spam.

  • OUTLOOK

    Check your Junk folder. If you find our email there, select the message, and click Not Junk.

    To avoid accidentally filtering our future messages:

    1. Open Junk E-mail Options.
    2. Select Safe Senders, then click Add.
    3. Type @digitalriver.com and @autodesk.com and click OK.
    4. Click OK to finish.
Returns and Cancellations

What is your refund policy?

For a full refund for a monthly subscription purchased online from Autodesk, you must return it within 15 days of the initial purchase or renewal. For a maintenance plan or an annual or multi-year subscription, you must initiate the return within 30 days of purchase or renewal.

This policy is effective from the first day that payment is received. It applies solely to purchases and renewals of subscriptions and maintenance plans purchased through Digital River. This policy does not apply to any other products, services, or offerings. Examples of such offerings include, but are not limited to, consulting services, platform subscriptions (e.g. Autodesk® Forge), Extra Territory Rights, cloud credits, and membership or similar fees.

How do I request a refund?

If your order meets our Refund Policy criteria outlined above, please click on this link: View Order, enter your order number (you can refer to your confirmation email for your order number) or email address to search the order. Once the order is reflected, click on the Return button and select the Return reason to complete the return. If you still have issues with the Refund, please contact Customer Service for further assistance.

When will the credit appear on my card?

After Digital River approves and processes your refund, the credit will be issued to the payment method on file. Credit card refunds typically post within 5-7 business days, but other payment methods may take longer. Please contact Customer Service if you experience a significant delay in receiving your refund. All access to related software and services terminates when Digital River processes your refund.

How do I cancel my subscription?

To cancel your subscription before the next renewal period:

  1. Look up your order. Refer to your confirmation email for your order number.
  2. Click Manage Auto-Renewal Plan. If prompted, enter the email address and password associated with your order.
  3. In the Auto Renewal Plan Status section, select the option to cancel auto-renew.

Note: You can access your subscription for the full term for which you have paid, even if you cancel auto-renew. Cancelling auto-renew means that your subscription does not renew at the end of your subscription term. After you cancel auto-renew, access to your subscription terminates when your current subscription ends.

Privacy and Security

What is your privacy policy?

Click here to view the Digital River privacy policy.

What is the Digital River Secure and Virus Free Guarantee?

When you shop with us, you can shop with confidence knowing that you are totally protected. Click here for full details.

Terms and Conditions

Please check Terms and Conditions here.

Online Renewal

What are the Terms and Conditions of Sale?

For details about terms and conditions for your renewed subscription, see Terms and Conditions.

I have an Autodesk reseller. Do I keep my current reseller if I renew manually?

Your reseller stays the same unless you choose a new reseller.

How do I renew a subscription manually?

If you have a manual-renewal subscription, Autodesk sends you an email with a link you can use to renew online. You can also renew your subscription from Autodesk Account, through your reseller, or through an Autodesk sales representative.

Can I change my subscription when I renew it?

To change products, number of seats, contract terms, or other subscription terms, you must purchase a new subscription. You can purchase a new subscription online from Autodesk, an Autodesk sales representative, or an authorized reseller. Your Autodesk Account shows the new subscription separately.

How do I know that my subscription renewal is complete?

You should receive a confirmation email within 24 hours after you place your order. If you don't receive a confirmation email, check your Spam and Junk folders. If you still don’t find a confirmation email, contact Autodesk Support for assistance.

Do my benefits continue after I renew my subscription?

If your subscription is active when you renew, your benefits continue uninterrupted. If your subscription expires before you renew, subscription benefits resume as soon as Autodesk processes the renewal. However, your Autodesk Account may not show the renewal for up to three days.

Can I change the reseller for my subscription?

You can change resellers for a manual-renewal subscription. (Digital River is the reseller for all auto-renew subscriptions.) To change resellers, contact Autodesk Support. To find an Autodesk reseller that best suits your needs, visit Autodesk Authorized Partners.

How do I find out the status of my order?

To find out the status of your order, see Look Up Your Order.

When am I charged for my renewed subscription?

Digital River will charge your payment method when Autodesk completes the order and your software or services are available online.

What vendor name appears on my credit card?

Your credit card shows DRI*Autodesk, Inc. as the vendor.

How do I get a copy of my invoice?

For a manual-renew subscription, see Look Up Your Order to find your order or get a copy of your invoice.

Still need help?